Post & Packing
By devising our own packaging system we have been able to keep these costs to a minimum, however please add the following charges to your order, which includes order processing, packaging, packing & posting.
Shipping And Handling
We have devised our own packaging system which has enabled us to keep P&P costs to a minimum, however the following charges apply to your order for plants or cut flowers, which includes order processing, packaging, packing and posting. __________________________________________________________________________________________ FLOWERS BY POST.... Ordering Flowers, Terms & Delivery Service.... Orders must be received before 1pm Monday to Thursday for same day despatch. Orders received on Thursday after 1pm will be posted on Monday. We only post Monday to Thursdays, excluding Bank Holidays. Delivery requests for Friday/Saturday/Sunday or Monday dates will be posted on Thursdays but only if ordered before 1pm. Tuesday delivery requests will be posted on Mondays but if you choose standard delivery we cannot guarantee they will arrive overnight unless you choose the next day delivery service. In the unlikely event of any unavailability of colours we will substitute with the closest matching colour available. Due to the nature of the product colours and varieties may vary to those pictured. Please ensure you choose the correct delivery service, if you have not specified we will automatically send as Standard Delivery. Please Note: Flowers are only able to be sent to UK addresses. We can accept orders upto 12 months in advance.
Standard Delivery: All flowers are sent by Royal Mail, 1st Class packet post, usually 2 days prior to your preferred arrival date. Delivery dates are not guaranteed and if the item is lost/delayed you have to take the matter up with Royal Mail, Royal Mails complaint terms state that an item isn’t considered lost until after 19 postal days have passed from date of posting. We cannot replace the item immediately in the event of loss unless you have taken out our Track & Trace Service, see below. Standard Delivery does not guarantee arrival on your requested date. All flowers are priced with standard delivery. This service is non guaranteed. Delivery can take 2-3 days depending on location in the UK the flowers are being delivered to.
Track & Trace Service: For just £1.50 per item, this service enables us to track and trace your flowers, and in the unfortunate event that Royal Mail loses/delays the item we can replace it. We can only compensate for loss or non delivery if no attempt at delivery has been made within 5 days of despatch. Trace & Trace does not guarantee arrival on specific dates. This is a signed for service.
Next Day Guaranteed: For only £4.95 your flowers are guaranteed to arrive on the day you have requested, can only be used for arrivals Tuesday to Friday (excluding bank holiday periods). This is a signed for service.
Due to the high costs involved we do not offer refunds. Our cut flowers can withstand being in the post for upto 7 days! __________________________________________________________________________________________
PLANTS Post & Packing Charges:
To UK addresses only £3.95.... however much you order! Our standard delivery service means our plants are posted using Royal Mail as courier, items are sent 2nd class and can take up to 2-4 days to arrive when despatched. This is not an insured service and we can only guarantee your delivery if you use our Express Service. If your item is urgent or you wish delivery to be on a particular day then you will need to select our Express service. If your item goes missing or is delayed you have to take the matter up with Royal Mail and claim from them. Royal Mail’s complaint terms state that an item isn’t considered lost until after 19 postal days have passed from date of posting.
Express Service (UK addresses only) is £8.50 - On receipt of your order we will endeavour to despatch your plants within 7 working days subject to availability - if we are unable to despatch within 7 working days we will write and confirm when despatch will be. This service insures your parcel against loss or non-delivery (we can only compensate for loss or non delivery if no attempt at delivery has been made within 5 days of despatch.) Delivery will take 2-4 days to arrive once despatched and a signature will be required on delivery.
To EU addresses £14.95 per order - Plants are posted on a Monday using Royal Mail as courier. We unfortunately cannot offer Express Service to EU addresses. Please note not all EU countries are covered due to the time in transit, which can affect our plants. Delivery can take upto 10 days.
Our plants can withstand being in the post for up to 15 days (depending on variety/time of year/care in transit)
Delivery Schedule for Plants:-
For our up-to-date delivery schedules we recommend you look at the 'Delivery Info' button located at the top of the page or on the menu on the left hand side as during our peak times our delivery schedules can alter.
If you have selected Standard Delivery P&P method then we aim to delivery within 28 days and in practice usually quicker than this, but please be aware that during our busiest months orders received during these busy months will probably take longer as we work on a strict rotation of first come, first served. Our busy months are: March, April, May, September, October.
If you have selected Express Delivery P&P method then you should receive some or all of your order within 7 working days (subject to plant availability). During our busy months this service can take upto 10 working days on receipt of your order.
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