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Plant Orders Delivery Schedule: (updated 1 May 2013)
We wish to advise you of the following delivery schedules, to help you plan your planting:
** Please note: If you receive plants from us at this time of year we advise you to keep them frost free and preferably in a greenhouse/conservatory or sunny windowsill and plant out when weather improves, approx End April/May.**
We work on a strict rotation of first come, first served on all orders received.
If you have selected Standard Delivery P&P method, this is our current delivery timetable:
For all orders placed Sept through to January delivery will March, unless advised otherwise.
For orders placed during February delivery will be March / Beg April - depending on variety.
For orders placed during March delivery will be Mid April / Beg May
For orders placed during April delivery will be Mid / End May.
For orders placed during May delivery will be End May / Beg June.
If you wish to receive your order sooner then we suggest you select the Express Delivery method. Our stock availability varies greatly as we are dealing with a living product, therefore if you have selected no substitutes we assume you are prepared to wait until all plants are available, if this is going to cause a lengthy delay we will refund you on the items we can't supply when dispatching your order, though we can offer alternatives that are not on our website if you would prefer to have your order sooner please contact us and our team would be happy to advise you.
For all orders under the Express Delivery P&P method you will receive your order within 5-10 working days of placing your order (subject to plant availability). This is an insured service. If you wish to select Express Delivery and a delivery month in advance we will hold your order until your selected month and then your order gets priority in the packing department.
When you order online we can keep you posted on when your order has been posted. If you wish to upgrade your delivery service then please contact our office on 020 8393 7616 to arrange. Office Hours: Monday to Friday 9am to 4.30pm. Please quote your order number to help us find your order quickly.
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PLANTS Post & Packing Charges:
To UK addresses only £3.95.... however much you order!
Our standard delivery service means our plants are posted using Royal Mail as courier, items are sent 2nd class and can take up to 2-4 days to arrive when despatched. This is not an insured service and we can only guarantee your delivery if you use our Express Service. If your item is urgent or you wish delivery to be on a particular day then you will need to select our Express service. If your item goes missing or is delayed you have to take the matter up with Royal Mail and claim from them. Royal Mail’s complaint terms state that an item isn’t considered lost until after 19 postal days have passed from date of posting.
Express Service (UK addresses only) is an extra £4.55 on top of our standard charge - On receipt of your order we will endeavour to despatch your plants within 5-10 working days subject to availability - if we are unable to despatch within 5-10 working days we will write and confirm when despatch will be. This service insures your parcel against loss or non-delivery (we can only compensate for loss or non delivery if no attempt at delivery has been made within 5 days of despatch.) Delivery will take 2-4 days to arrive once despatched and a signature is usually required.
To EU addresses £14.95 per order - Plants are posted on a Monday using Royal Mail as courier. We unfortunately cannot offer Express Service to EU addresses. Please note not all EU countries are covered due to the time in transit, which can affect our plants. Delivery can take upto 10 days.
Our plants can withstand being in the post for up to 15 days (depending on variety/time of year/care in transit)
Plant Guarantee
We fully understand that we are sending living plants so there is always the possibility that something may go wrong along the way! Most other nurseries say that once they have delivered the plants to you they are your responsibility, but we offer a full 30 Day Guarantee. If, at any time during the first 30 days, you are unhappy for any reason then please send the plants back to us, preferably in a stout box. We will replace them or refund your money. Orders outside of the UK will receive a refund, not replacement plants.
If you do not return the plants to us then we cannot offer replacements/refunds.
We can only keep our standards high by investigating the cause of problems. We feel 30 days is a very fair guarantee period, so please do not return plants after that length of time or expect us to refund/replace them. If for any reason you are unable to return problem plants to us, we will not be able to replace them however we will record the information to monitor any problems a particular variety may have and to ensure our service remains oustanding.
Regretfully Allwoods does not pay the cost of the return postage. Your statutory rights are not affected.
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FLOWERS BY POST.... Ordering Flowers, Terms & Delivery Service....
Orders must be received before 1pm Monday to Thursday for same day despatch. Orders received on Thursday after 1pm will be posted on Monday. We only post Monday to Thursdays, excluding Bank Holidays. Delivery requests for Friday/Saturday/Sunday or Monday dates will be posted on Thursdays but only if ordered before 1pm. Tuesday delivery requests will be posted on Mondays but if you choose standard delivery we cannot guarantee they will arrive overnight unless you choose the next day delivery service. In the unlikely event of any unavailability of colours we will substitute with the closest matching colour available. Due to the nature of the product colours and varieties may vary to those pictured. Please ensure you choose the correct delivery service, if you have not specified we will automatically send as Standard Delivery. Please Note: Flowers are only able to be sent to UK addresses. We can accept orders upto 12 months in advance.
Standard Delivery: All flowers are sent by Royal Mail, 1st Class packet post, usually 2 days prior to your preferred arrival date. Delivery dates are not guaranteed and if the item is lost/delayed you have to take the matter up with Royal Mail, Royal Mails complaint terms state that an item isn’t considered lost until after 19 postal days have passed from date of posting. We cannot replace the item immediately in the event of loss unless you have taken out our Track & Trace Service, see below. Standard Delivery does not guarantee arrival on your requested date. All flowers are priced with standard delivery. This service is non guaranteed. Delivery can take 2-3 days depending on location in the UK the flowers are being delivered to.
Track & Trace Service: For just £1.50 per item, this service enables us to track and trace your flowers, and in the
unfortunate event that Royal Mail loses/delays the item we can replace it. We can only compensate for loss or non delivery if no attempt at delivery has been made within 5 days of despatch. Trace & Trace does not guarantee arrival on specific dates. This is a signed for service.
Next Day Guaranteed: For only £4.95 your flowers are guaranteed to arrive on the day you have requested, can only be used for arrivals Tuesday to Friday (excluding bank holiday periods). This is a signed for service.
Due to the high costs involved we do not offer refunds. Our cut flowers can withstand being in the post for upto 7 days!
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