Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Terms of Business / Delivery Advice
We can send our rooted cuttings/plug plants to select countries within the European Union, see postal charges for costs. All orders must be paid for in full at the time of the order being placed by cheque, postal order or credit/debit card. We do not acknowledge orders unless a stamped addressed envelope is enclosed. If there is a difference in the money between your order and the actual cost this will be noted on your delivery note and any refunds will be sent with the plants. We are unable to add any extra plants to existing orders - any additional plants must be treated as a new order and the relevant P&P charges apply. If you require some plants to go to a different address then this too must be treated as a separate order. If you require delivery to be split into two different times of the year this must be treated as two orders. If a variety is out of stock we may substitute with the nearest alternative rather than hold up your order, unless you state otherwise on the Order Form. If you state that substitutes are not acceptable, we assume that you are prepared to wait until all are ready - if they are likely to cause a long delay, we will credit you for any that are not available. Deliveries are normally within 28 days and in practice usually quicker than this, but please be aware that February to May are our busiest months and orders received during these months will probably take longer as we work on a strict rotation of first come, first served, for up-to-date delivery information check out our 'Delivery Times' page for guidance on delivery schedules. If you wish to cancel an order for whatever reason we reserve the right to charge a cancellation fee of 10% of your order value. We do not post plants out during November to January, due to the cold weather, unless asked to do so. Orders received during this time will be held until March or when suitable for the plants ordered. We reserve the right to amend prices due to circumstances beyond our control. The placing of an order constitutes acceptance of these Terms of Business. All orders are supplied with a FREE copy of our 16 page booklet “Growing the Allwoods way”.
Returns / Refunds
We fully understand that we are sending living plants so there is always the possibility that something may go wrong along the way! Most other nurseries say that once they have delivered the plants to you they are your responsibility, but we offer a full 30 Day Guarantee. If, at any time during the first 30 days, you are unhappy for any reason then please send the plants back to us, preferably in a stout box or jiffy envelope. We will replace them or refund your money. Due to the high costs involved we do not offer a replacement plant service for orders outside of the UK - you must return the plants as usual and we will send a credit note or refund your credit card.
If you do not return the plants to us we cannot offer replacements/refunds.
We can only keep our standards high by investigating the cause of problems. We feel 30 days is a very fair guarantee period, so please do not return plants after that length of time or expect us to refund/replace them. If you phone to tell us about a plant you are unhappy with, we shall ask you to return it, if for any reason you are unable to return problem plants to us, we will not be able to replace them however we will record the information to monitor any problems a particular variety may have and to ensure our service remains outstanding. Regretfully we do not pay the cost of returning an item to us. Your statutory rights are not affected.
Post & Packing charges:
By devising our own packaging system we have been able to keep these costs to a minimum, however please add the following charges to your order, which includes order processing, packaging, packing and posting.
To UK addresses Standard delivery is only £4.95....
Spend over £45 and standard delivery is FREE!! Our standard delivery service is only £4.95 and we aim to despatch within 28 working days, however during our peak season Mar - June orders can take upto 45 working days, subject to plant availability. If you have selected items that are out of stock then we will hold your whole order until the complete order is available. Standard delivery items are posted using Royal Mail as courier, items are sent 2nd class and can take up to 2-4 days to arrive when dispatched (depending on location in the UK). This is not an insured service, and if your item goes missing or is delayed no claim can be made until after 19 working days, as per Royal Mails delivery terms. If your item is urgent or you wish delivery to be on a particular day then you will need to select our Express service. We can only guarantee delivery if you use our Express Service.
Express Delivery (UK addresses only) is £9.95
- On receipt of your order we will endeavour to despatch your plants within 7-10 working days subject to availability - if we are unable to despatch within 7 working days we will write and confirm when despatch will be. This service guarantees your parcels arrival, delivery can take 2-4 days to arrive once dispatched and a signature will be required on delivery. In the event you are out on day of attempted delivery the item will be taken back to your local Royal Mail sorting office and you will have to arrange with them to get it re-delivered or collected. We cannot be held responsible if you are not in and the order is delayed.
To EU addresses £25.00 per order
- Plants are posted on a Monday using Royal Mail as courier. Please note not all EU countries are covered due to the time in transit, which can affect our plants. Delivery can take upto 10 days. Our plants can withstand being in the post for up to 15 days (depending on variety, time of year & care in transit).
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Allwoods (Hassocks) Ltd. The collective work includes works that are licensed to Allwoods (Hassocks) Ltd. Copyright, Allwoods (Hassocks) Ltd ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Allwoods (Hassocks) Ltd or purchasing Allwoods (Hassocks) Ltd products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Allwoods (Hassocks) Ltd or to purchase Allwoods (Hassocks) Ltd products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Allwoods (Hassocks) Ltd. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Allwoods (Hassocks) Ltd used in the site are trademarks or registered trademarks of Allwoods (Hassocks) Ltd
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Allwoods (Hassocks) Ltd disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Allwoods (Hassocks) Ltd does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Allwoods (Hassocks) Ltd does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Allwoods (Hassocks) Ltd shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Allwoods (Hassocks) Ltd has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a Allwoods (Hassocks) Ltd product is mistakenly listed at an incorrect price, Allwoods (Hassocks) Ltd reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Allwoods (Hassocks) Ltd reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Allwoods (Hassocks) Ltd shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Allwoods (Hassocks) Ltd without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Allwoods (Hassocks) Ltd may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Allwoods (Hassocks) Ltd.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Allwoods (Hassocks) Ltd or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Allwoods (Hassocks) Ltd does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Allwoods (Hassocks) Ltd is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Allwoods (Hassocks) Ltd reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Allwoods (Hassocks) Ltd in its sole discretion.
You agree to indemnify, defend, and hold harmless Allwoods (Hassocks) Ltd, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, Allwoods (Hassocks) Ltd may link to sites operated by third parties. However, even if the third party is affiliated with Allwoods (Hassocks) Ltd, Allwoods (Hassocks) Ltd has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Allwoods (Hassocks) Ltd. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Allwoods (Hassocks) Ltd seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).