Delivery of Plants: (Spring)
We have now entered our Spring months and we hope you will understand that this is our busiest time of year, we appreciate that you would like your plants immediately but please remember we are a family firm and pride ourselves on our quality and service so with this in mind we ask that you please be patient, we are dealing with a living product that isn't sitting on a shelf waiting to be picked, packed and posted we have to propagate, nurture and grow all these varieties ready for posting and sometimes the weather isn't always in our favour or the plants don't produce enough cuttings - however rest assured we want to send your order out to you as quickly as possible and we refuse to send out plants if we ourselves are not happy with them.
Current delivery times: Due to the extreme sudden demand and being shorter staffed to normal all orders placed from 1st May 2020 onwards will be delivered from End June - obviously if we can get them to you sooner we will, but we are experiencing much higher volume of orders and working with a skeleton crew so things are taking us a little longer than usual. We thank you for your patience and understanding in these difficult times.
If you wish to receive your plants quickly, or on, or by a particular date the only way we can accept and deliver them quicker is with our Super Express Delivery option, with this service we will endeavor to post within 2-10 working days - subject to plant availability. If you have already placed your order and wish to upgrade to the Super Express Service please contact our office Monday to Friday from 9am to 4.30pm, please quote your order number if possible and our office staff will happily help. Our office is open Monday to Friday 9am to 4.30pm (excluding Bank Holidays)
Please note: as we grow everything here ourselves, our stock availability varies greatly as we are dealing with a living product therefore there may be times when an item is shown in stock on our website however when your order is ready to be picked & packed we have sold out and are waiting for the next batch to root, we will either substitute your item or refund if you have requested No Substitutes or if there is going to be a very long delay. Rooting can take 4-8 weeks depending on the varieties and cutting availability - if the plants are not producing the cuttings we cannot take any! We work on a strict rotation of first come, first served on all orders received. These delivery schedules are a guideline - and we work as quickly as possible to get all orders out promptly
Post & Packing charges: Please read the following information when selecting your delivery method to ensure your chosen delivery meets your requirements.
*** We are currently only able to supply to UK addresses. ***
Standard 2nd Class Delivery £5.95 (UK addresses only). FREE when you spend over £60. On receipt of order we aim to post within 11-30 working days subject to delivery plant schedule above. Standard 2nd Class is not insured or guaranteed. Items are sent 2nd class packet post, using Royal Mail as courier and can take 2-4 days to arrive, this service is not guaranteed or insured and in the event of loss or delay you have to take the matter up with Royal Mail directly. The plants are thoroughly checked and carefully packed before dispatch, however after a long journey some varieties can look tired or have yellow leaves, and will need to get back into the light to recover, once potted up and given time they should revive without any problems, for a speedier delivery service see below.
1st Class, insured delivery £7.95 (UK addresses only) On receipt of order we aim to post within 11-30 working days subject to delivery schedule above. 1st Class Insured delivery items are sent 1st Class packet post with Royal Mail as courier and can take 1-3 days to arrive, they are sent signed for so a signature is required. In the event you are out on day of attempted delivery the item will be taken back to your local Royal Mail sorting office and you will have to arrange for it to be re-delivered/collected. We cannot be held responsible if you are not in and the order is delayed.
Super Express Delivery £14.95 (UK addresses only) On receipt of order we aim to post within 2-10 working days subject to plant availability. This is our super speedy, insured delivery service. We aim to post your order within 2 to 10 working days, items will be sent 1st Class packet post and sent through Royal Mail, the
parcel will be sent signed for so a signature will be required.
If you wish to select Super Express Delivery and a particular delivery day/month in advance we will hold your order until your selected day/month and then at the correct time your order gets priority in the packing department - if we are unable to dispatch within 10 working days we will ring or write and confirm when dispatch will be. This service guarantees your parcels arrival, delivery can take 1-3 days to arrive once posted and a signature will be required on delivery. In the event you are out on day of attempted delivery the item will be taken back to your local Royal Mail sorting office and you will have to arrange with them to get it re-delivered or collected. We cannot be held responsible if you are not in and the order is delayed.
When you order online we can keep you up to date on when your order has been posted. If you wish to upgrade your delivery service then please contact our office on 01273 844229 to arrange. Office Hours: Monday to Friday 9am to 4.30pm. Please quote your order number to help us find your order quickly.