Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. All the plants that we grow and supply are, unless stated otherwise, supplied as pot ready jumbo plugs.
Terms of Business / Delivery Advice
We can send our rooted cuttings/plug plants to any address within the United Kingdom, see postal charges for costs. All orders must be paid for in full at the time of the order being placed by cheque, postal order or credit/debit card. We do not acknowledge orders unless a stamped addressed envelope is enclosed or an email address is provided. If there is a difference in the money between your order and the actual cost this will be noted on your delivery note and any credit will be added to your account to use towards your next order with us. We are unable to add any extra plants to existing orders - any additional plants must be treated as a new order and the relevant P&P charges apply. If you require some plants to go to a different address then this too must be treated as a separate order. If you require delivery to be split into two different times of the year this must be treated as two orders.
If a variety is out of stock we may substitute with the nearest alternative rather than hold up your order, unless you state otherwise during checkout. If you state that substitutes are not acceptable, we assume that you are prepared to wait until all are ready - if they are likely to cause a long delay, we will credit/refund you for any that are not available.
Deliveries are normally within 28 days and in practice usually quicker than this, but please be aware that February to May are our busiest months and orders received during these months may take longer as we work on a strict rotation of first come, first served, for up-to-date delivery information check out our 'Delivery Times' page for guidance on delivery schedules.
If you wish to cancel an order for whatever reason we reserve the right to charge a cancellation fee of 10% of the order value. We do not post plants out during November to January and July to September, due to the hot/cold weather, unless specifically asked to do so and will be subject to plant availability. Orders received during these times will be held for when we start posting again or when suitable for the plants ordered. We reserve the right to amend prices due to circumstances beyond our control. The placing of an order constitutes acceptance of these Terms of Business. All orders are supplied with a FREE copy of our 16 page booklet “Growing the Allwoods way”.
We fully understand that we are sending living plants so there is always the possibility that something may go wrong along the way! Most nurseries say that once they have delivered the plants to you they are your responsibility, but we offer a full 30 Day Guarantee. If, at any time during the first 30 days, you are unhappy for any reason then simply return the items back to us, ideally use the original
packaging. If you are unable to use the original packaging then a stout box or padded envelope may work.
If the item is not faulty or damaged it must be returned as supplied, labelled and in good condition and in its original packaging, we reserve the right to withhold a percentage of the refund value & will not refund the postage costs. On receipt of the returned items we will replace them or refund your money.
If you phone or email to tell us about a plant you are unhappy with, we will ask you to return it. If you do not return the plants to us that you are unhappy with, then we cannot replace or refund them.
We can only keep our standards high by investigating the cause of problems. We feel 30 days is a very fair guarantee period, as once the items have left us we have no control over their care, so please do not return plants after that length of time or expect us to refund or replace them.
If for any reason you are unable to return problem plants to us, we will not be able to replace them however we will record the information to monitor any problems a particular variety may have and to ensure our service remains outstanding.
Regretfully Allwoods (Hassocks) Ltd does not pay the cost of returning an item to us. Your statutory rights are not affected.
Post & Packing charges:
By devising our own packaging system we have been able to keep these costs to a minimum, however please add the following charges to your order, which includes order processing, packaging, packing and posting.
Post & Packing charges:
Standard 2nd Class Delivery £5.95 (UK addresses only). FREE when you spend over £60. On receipt of order we aim to post within 11-30 working days subject to delivery plant schedule. Standard 2nd Class is not an insured or guaranteed service. Items are sent 2nd class, using Royal Mail as courier and can take 2-4 days to arrive. The plants are thoroughly checked and carefully packed before dispatch, however after their journey some varieties can look tired or have yellow leaves, and will need to get back into the light to recover, once potted up & given time they’ll revive without any problems, we cannot be held responsible if you are not in and the order is delayed. For a speedier / insured delivery service see below.
1st Class, insured delivery £7.95 (UK addresses only) On receipt of order we aim to post within 11-30 working days subject to delivery schedule opposite. 1st Class Insured delivery items are sent Royal Mail Tracked24 and can take 1-3 days to arrive. In the event you are out on day of attempted delivery a card will be left and the item will be taken back to your local Royal Mail sorting office & you’ll have to arrange for it to be redelivered or collected. We cannot be held responsible if you are not in & the order is delayed.
Super Express Delivery £14.95 (UK addresses only) On receipt of order we aim to post within 2-10 working days subject to plant availability. This is our super speedy, insured delivery service. We aim to post your order within 2 to 10 working days, items will be sent Royal Mail Tracked24 and can take 1-3 days to arrive once posted. If you wish to select Super Express Delivery and a particular delivery day/month in advance we will hold your order until your selected day/month and then at the correct time your order gets priority in the packing department - if we are unable to dispatch within 10 working days we will ring or write and confirm when dispatch will be. This service guarantees your parcels arrival. In the event you are out on day of attempted delivery a card will be left and the item will be taken back to your local Royal Mail sorting office and you will have to arrange with them to get it re-delivered or collected. We cannot be held responsible if you are not in and the order is delayed.
International Delivery to Select EU Countries £25.00. We are currently able to take plant orders for delivery to select EU countries: Belgium, Denmark, France, Germany, Guernsey, Ireland & Netherlands. Our airmail delivery charge is £25.00 and items are sent by Royal Mail International Tracked & Signed service, however we are unable to insure against delay, loss, parcel damage or their contents. Please note: that deliveries can be delayed beyond our control due to Covid-19 and depending on the varieties ordered this may have a detrimental effect on the plants, therefore we cannot be held responsible for the delivery service outside of the UK and all orders are dispatched at your risk and not ours. If you are not happy with these delivery terms then please do not order.
Due to new plant regulations that are coming into force on 1st January 2021 - International delivery service will no longer be available after 15th November 2020, any orders received for international delivery will be posted this autumn only under the above terms. After this date your order will be cancelled and any money paid refunded.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Allwoods (Hassocks) Ltd. The collective work includes works that are licensed to Allwoods (Hassocks) Ltd. Copyright, Allwoods (Hassocks) Ltd ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Allwoods (Hassocks) Ltd or purchasing Allwoods (Hassocks) Ltd products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Allwoods (Hassocks) Ltd or to purchase Allwoods (Hassocks) Ltd products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Allwoods (Hassocks) Ltd. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Allwoods (Hassocks) Ltd used in the site are trademarks or registered trademarks of Allwoods (Hassocks) Ltd
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Allwoods (Hassocks) Ltd disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Allwoods (Hassocks) Ltd does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Allwoods (Hassocks) Ltd does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Allwoods (Hassocks) Ltd shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Allwoods (Hassocks) Ltd has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a Allwoods (Hassocks) Ltd product is mistakenly listed at an incorrect price, Allwoods (Hassocks) Ltd reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Allwoods (Hassocks) Ltd reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Allwoods (Hassocks) Ltd shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Allwoods (Hassocks) Ltd without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Allwoods (Hassocks) Ltd may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Allwoods (Hassocks) Ltd.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Allwoods (Hassocks) Ltd or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Allwoods (Hassocks) Ltd does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Allwoods (Hassocks) Ltd is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Allwoods (Hassocks) Ltd reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Allwoods (Hassocks) Ltd in its sole discretion.
You agree to indemnify, defend, and hold harmless Allwoods (Hassocks) Ltd, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, Allwoods (Hassocks) Ltd may link to sites operated by third parties. However, even if the third party is affiliated with Allwoods (Hassocks) Ltd, Allwoods (Hassocks) Ltd has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Allwoods (Hassocks) Ltd. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Allwoods (Hassocks) Ltd seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
What information do we collect?
We collect information from you when you register on the site, place an order, respond to a survey or communication such as e-mail, or participate in another site feature.
When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
Information automatically collected:
The website will automatically collect information such as your session id, IP address or web browser capabilities.
Your session id is a simple set of letters and numbers that creates a unique identity code so the website can recognise you as you move around. Without this information it would not be possible to maintain the state of your shopping cart (it would empty out when you moved from one page to another).
Your IP address and web browser information are used to help validate your session id. We may also use your web browser information to help tailor the appearance of the website to automatically take advantage of the features or limitations of your web browser.
How do we use your information?
Our communications are designed to tell you about the benefits we can offer, so that you have exclusive access to our best deals. We use the information we have about you to tailor the content and try to ensure that the offers are as relevant to you as possible.
We may use the information we collect from you when you register, purchase products, enter a promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To allow us to better service you in responding to your customer service requests.
To quickly process your transactions.
To administer a contest, promotion, survey or other site feature.
If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
Payment gateways: payments on www.allwoods.net are processed by either Global Payments or PayPal
Couriers: as well as your name and address, your phone number may be printed on the parcel label so that you can be contacted should there be any problems with the delivery of your order and to ensure that your goods get to you as quickly as possible
Analytical software: we use Google Analytics to collect non-personal, aggregate data about visitors to our website (such as web browser information, screen resolutions and so on) which helps us make improvements
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above. We rely on third-party service providers for the physical security of some of our computer hardware. We believe that their security procedures are adequate. For example, when you visit our Site, you access servers that are kept in a secure physical environment, behind a locked cage and an electronic firewall. While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline.
Do we use "cookies"?
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
There are a few external services that are used on our website mostly to display content within our web pages. For example we may use YouTube to show videos. Alongside social buttons, such as Facebook and Twitter, we cannot prevent these sites, or external domains from collecting information on your usage of this embedded content. If you are not logged into these services then they will not know who you are but are likely to gather anonymous usage information such as the number of times a visitor has viewed a video. We work with these external services on the basis that they adhere to their privacy policies. To view their privacy policies, please click on one of the underlined links above.
By continuing to browse our website, you are consenting to our use of these cookies.
Do we disclose the information we collect to outside parties?
If ordering online or by post and you do not wish us to share information please tick the appropriate box when ordering. If ordering over the phone please tell the phone operator at the time of ordering and we will NOT share your data. As a long standing mail order company we take data security very seriously.
If you prefer not to receive emails from us please see "How you can opt-out, remove or modify information you have provided us" section.
We occasionally pass your name & address to carefully selected reputable organisations and we work with Epsilon Abacus (registered as Epsilon International UK Ltd), a company that manages the Abacus Alliance on behalf of UK retailers The participating retailers are active in the clothing, collectibles, food and wine, gardening, gadgets and entertainment, health & beauty, household goods and home interiors categories. They share information on what their customers buy. Epsilon Abacus analyses this pooled information to help the retailers understand consumers wider buying patterns. From this information retailers can tailor their communications, sending people suitable offers that should be of interest to them, based on what they like to buy. unless you tell us otherwise, except as described below. The term "outside parties" does not include Allwoods (Hassocks) Ltd. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. If data is shared it is done so on a one time only basis and the company or organisation are not entitled to store your data for further use unless you engage with them.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
To learn more about our sharing data with trusted partners, watch this video
Please note that Epsilon Abacus may transfer data outside the EEA. The transfer will take place in the presence of appropriate safeguards, including standard data protection clauses adopted by the EU Commission
How long we keep your data for.
As a retailer, we are fortunate to have loyal customers who purchase our products over many years. To serve our customers in the best possible manner and to continue to inform them about new products and services we have decided to retain customer data for 20 years after the last purchase date.
How can you opt-out, remove or modify information you have provided to us?
You can modify or unsubscribe from mail or emails from Allwoods (Hassocks) Ltd at any time by contacting firstname.lastname@example.org or 01273 844229. You are always in control of how we communicate with you and can update your choices by contacting our friendly team.
Upon your request, we will within a reasonable timescale:
Correct or update your personal information
Stop sending emails to your email address; and/or
Disable your account to prevent any future purchases through that account.
If you modify/unsubscribe from our email subscriptions please note that due to email production schedules you may receive any emails already in production.
To delete all of your online account information from our database, please email: email@example.com with REMOVE in the subject line and we will remove all your data from our online system. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping. Please do not email your credit-card number or other sensitive information.
If you would like to stop all unsolicited postal communications, we suggest that you register with the Mailing Preference Service (MPS). MPS is a free service set up in 1983 and funded by the direct mail industry to enable consumers to have their names and home addresses in the UK removed from lists used by the industry. It is actively supported by the Royal Mail and all directly involved trade associations and fully supported by The Information Commissioners Office (ICO). For more information or if you wish to register with the MPS please visit their website www.mpsonline.org.uk
Access and inaccuracies:
We aim to ensure that the information we hold about you will be accurate and up-to-date. You can manage the information held by the website by logging into your account and you can contact us to check the information held in our back-office systems.
If you find any inaccuracies you're unable to correct yourself, please contact us and we will correct or delete them, our contact details are:-
Post: Allwoods (Hassocks) Ltd
Phone: 01273 844229 (Office hours Monday to Friday 9am to 4.30pm, excluding bank holidays, answer machine all other times)
Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Changes to our policy
Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and/all feedback pertaining to privacy, or any other issue.
Terms and Conditions / Terms of Service
Please see opposite our Terms and Conditions section establishing the use, disclaimers and limitations of liability governing the use of our website.